Archived Infocasts

Presenter: Steffen Schenk, Business Unit Director, Barrows Global

Future of Retail: The Disruption is Accelerating

March 8, 2018

We know that physical retail faces challenges and that future shoppers will will need reasons to visit a store. The operational focus on driving in-store efficiencies will no longer be enough and we need to find new and better ways to create customer experiences and value. In this infocast we will explore today's best in class executions, macro trends shaping the future of retail, and how the big retailers are innovating to not only meet but exceed shopper expectations. 
What will you learn?
   •  Global best in class customer experiences
   •  What Macro Trends will impact your business in 10 years time
   •  How do the big retailers drive innovation and how can your brand be relevant
   •  The Retailer Ecosystem of the future 


Presenters: Kevin Coupe, Editor, Morning News Beat
Tom Furphy, CEO, Consumer Equity Partners
Marty Ramos, Microsoft’s Chief Technology Officer for Retail, Consumer Products & Services

The Innovation Conversation: Retailer Technology Options

January 25, 2018

GMDC's Retail Tomorrow Council is preparing for its next event in Seattle this May, focused on “An Omnichannel Experience”. While Amazon Go, Microsoft, and many other exciting destinations will be on the agenda, this infocast dubbed “The Innovation Conversation” with Marty Ramos, Microsoft’s Chief Technology Officer for Retail, Consumer Products & Services, is relevant to what the participants will learn at the May event. Hosts Tom Furphy & Kevin Coupe discuss the “fire hose” of technology available to retailers and gather a leading a perspective from Microsoft.  Marty says it is all about “BILL" - Basket size, Inventory, Labor and Loss prevention - and how technology addresses one or more of these issues.  Marty also talks about the retailers making the biggest, most innovative strides, while Tom and Kevin talk about the challenges of the “last mile.”

Presenter: Andrea K. Leigh, VP of Client Services, Ideoclick

Negotiating with Amazon is Different than with Brick and Mortar

January 11, 2018

Annual negotiations with Amazon keeping you up at night?  A single conversation (or email exchange) with Amazon can help or hinder your growth – and profit - for the coming year and beyond. Amazon’s asks are big, and missteps are easy to make.  Be an informed brand.  Whether you’re negotiating with a senior leader or an automated Amazon robot (true!), learn how to achieve your goals, what questions to ask, Amazon’s soft spots and common pitfalls to avoid for a successful negotiation.
What You Will Learn
   •  How to prepare for a negotiation with Amazon
   •  Amazon’s negotiating style and technique
   •  Best practices and tactics
   •  Common pitfalls
Who Are These Insights For 
   •  Brands who sell on Amazon, senior leadership, sales managers

Presenter: Doug Koontz, Research Director, Planet Retail RNG

Locking in Customers

December 14, 2017

Despite a rise in loyalty memberships, shoppers are visiting a bigger variety of stores than ever. Combined with the growth of niche brands and private label, and you get one of the most asked questions regarding today’s generation: are shoppers still loyal? Capturing shoppers in this environment has forced a new definition of loyalty – engaging shoppers beyond price-based programs in an effort to lock them into an ecosystem.
What You Will Learn  
   •  Four elements in hierarchy of loyalty
   •  Best in class examples of retailers or brands locking in shoppers
Who Are These Insights For 
   •  Brand managers
   •  Shopper marketers

Presenter: Michael Rogosa, Director of Client Services, Planet Retail RNG

Front End of the Future

December 7, 2017

Spurred on by both shopper and retailer benefits, the front end is poised to undergo dramatic changes with the ramp up of digital payments and automation. Retailers are looking to unlock immense amounts of labor cost, and shoppers’ need for convenience will finally overpower the highest point of frustration in the entire store
What You Will Learn 
   •  How emerging technologies will repurpose space in the store
   •  Which categories will be most impacted
   •  Future opportunities for impulse
Who Are These Insights For  
   •  Front-end category managers
   •  Insights teams
   •  Retail merchandisers & strategy teams